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Shipping & Return Policy

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email at hello@penandoar.com and we will respond as soon as possible.

For orders within India

  • All orders usually gets shipped within 3-5 working days. You can expect a delivery between 7-14 days.

  • All other orders are subject to a delivery fee, depending on the delivery address. The delivery fees will be updated automatically at the time of checkout.

  • You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs-48 hrs for the status of the shipment to correctly display at the tracking link.

  • In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

  • We only make use of reliable courier companies and/or Speed Post. Pen & Oar is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pen & Oar . We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

For International Orders

  • International shipping may take 15-20 days. Shipping charges will vary depending on the country.

  • Custom duties, if applicable, would have to be paid at the time of delivery (which is not included in the shipping charge)

Return & Refund Policy

  • If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days of receiving the product. Returned products must be in mint condition and have no signs of wear. If it has been more than 14 days since your received your order, unfortunately we cannot offer you a refund.

  • If you receive a product from us that is damaged or defective, please email us at hello@penandoar.com

  • We do not offer exchanges at this time for any of our products. All products can be returned for refund.

  • All shipping costs - initial, as well as return - will be the customer’s responsibility. Return shipping labels are not provided by Pen & Oar and you will need to prepare the delivery and schedule a collection with your local courier service. Your return shipping fee is not refundable, unless the individual reason of return is reviewed by us. 

  • Once we have received the refund products, we will process your refund within 14 days.

  • If you have not received a refund within 14 days, please let us know on hello@penandoar.com and/or contact your credit card company or bank, as it may take 5-10 business days before your refund is processed.

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